ABSTRACT
The COVID-19 pandemic has generated a major global health crisis. It has also been reported that its impact has been greater in the specific case of tourism, compared to the economy as a whole. Cancun, the highly positioned Mexican sun and beach destination, has an economy concentrated on tourism, which magnified the impacts of the contingency measures applied, particularly on the vulnerability of workers in the sector. The objective of this work is to identify the impacts on the social vulnerability of tourism workers in Cancun, derived from contingency measures during the shock of the pandemic in 2020. The research consisted of a quantitative study through a survey not probabilistic and convenience focused on working conditions, habitability and emotionality of workers in tourist services. The results allowed us to recognize the high, medium and low levels of impact on the social vulnerability of workers, with the average vulnerability being the highest proportion in the case of Cancun.